Customer Service And Support Executive

Maintaining accurate records of customer interactions and transactions is essential, along with following up with customers to confirm issue resolution. Additionally, you will be involved in onboarding new clients, providing necessary training or documentation as required. Your feedback on product and service improvements will be valued, and you must maintain a deep understanding of company offerings.

To excel in this role, you should have a degree in Plastic Graduation or Post Graduation with an MBA. While prior experience in customer service or support roles is advantageous, excellent verbal and written communication skills are crucial. Strong problem-solving abilities, interpersonal skills, and the capability to work in a fast-paced environment are key requirements. Proficiency in MS Office, particularly Excel and PowerPoint, as well as customer service software, such as CRM systems, is essential. A positive attitude, team-oriented mindset, and adherence to company standards and policies are also expected.

In return, we offer a competitive salary, yearly performance appraisals, a friendly and supportive work environment, opportunities for growth and career development, as well as training and continuous learning programs. Additionally, benefits include cell phone reimbursement and Provident Fund. The job is full-time with a day shift schedule and yearly bonus. Preferred languages for communication are English and Hindi, and the work location is in person.

If you are interested in this opportunity, please reach out to the employer at +91 hidden_mobile.,