Senior Software Engineering Manager

Were Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – youve come to the right place.

Role Description:

Salesforce FIRM, part of the Salesforce Customer 360 Platform, is a powerful data management solution that allows organisations to find and use third-party data, gain data-driven insights, and manage their own data effectively. Personalisation in Salesforce refers to the ability to tailor digital and customer experiences based on individual user behaviours, preferences, and data. Its about delivering the right content, to the right person, at the right time, on the right channel. This can significantly improve customer engagement, satisfaction, and loyalty.

Join our dynamic team at Salesforce and make a real impact with your software designs and code! This position requires technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering organisations. We work in a highly collaborative environment, and you will partner with a highly cross functional team comprised of Data Scientists, Software Engineers, Machine learning engineers, UX experts, and product managers to build AI Apps. We value execution, clear communication, feedback and making learning fun.

About the Role

The Senior Engineering Manager demonstrates deep business, industry, and product knowledge to ensure the success of our customers by effectively managing a team of Engineers and Architects. Were looking for technically strong, energetic, highly collaborative, and passionate leaders to lead our software engineering teams.

Your Impact

* Drive execution and delivery of features by collaborating with multi-functional teams, architects, product owners, and engineers

* Make critical decisions that contribute to the success of the product

* Proactively foresee and resolve issues before they happen

* Run daily stand-ups as Scrum Master for engineering teams

* Partner with Product Owners to align on objectives, priorities, tradeoffs, and risk

* Ensure teams have clear priorities and adequate resources

* Empower the delivery team to self-coordinate

* Be a multiplier — passionate about team members success

* Provide technical guidance, career development, and mentoring

* Maintain high morale and motivate teams to go above and beyond

* Vocally advocate for technical excellence and help teams make sound decisions

* Participate in architecture discussions, planning, and multi-functional reviews

* Maintain culture by interviewing and hiring top talent

* Occasionally contribute to coding and feature verification to stay technically sharp

Minimum Requirements

* Related technical degree required

* Experience leading large-scale distributed systems, microservices, and/or distributed architecture

* Strong verbal and written communication, organizational, and time management skills

* Comfortable working with minimal specifications in a flexible, proactive manner

* Experience with short release cycles, full software lifecycle, and public product releases

* Proven experience hiring, mentoring, and leading engineers

* Solid grasp of engineering best practices: coding standards, code reviews, SCM, CI, build, testing, and operations

* Agile/Scrum experience required

Preferred Requirements

* Strong knowledge of Salesforce product and platform features

* Understanding of enterprise architecture principles

* Ability to articulate the importance of Governance to business and IT executives

* Ability to quickly grasp and explain both technological and business concepts

* Trusted advisor mindset with deep curiosity about customer needs

* FDE/Automation/QE knowledge