Fulfillment Manager

FulFilment Manager

Experience- 3 to 8

Location - Worli,Mumbai

Skills - Fulfilment,Operations,Warehouse,Supply Chain

KEY RESPONSIBILITIES

1. Order Execution & Coordination

- Review orders received through CRM/SAP.

• Coordinate with Sales for priorities and special instructions.
• Maintain and track all open orders with planned vs actual readiness.
• Escalate delays across teams proactively.

2. Stock Availability & Material Readiness

- Check availability of finished goods and trading items.

• Coordinate with Purchase for local, factory-related, and international ETAs.
• Align stock readiness with committed customer delivery dates.
• Ensure materials required are available before dispatch.

3. Dispatch Planning & Handover

- Prepare daily dispatch readiness and handover plan for the dispatch/logistics team.

• Ensure documentation (invoice, COA, MSDS, packing list) is complete before handover.
• Confirm that orders reach last mile execution on time.
• Track dispatch movement with the logistics team without managing last mile operations.

4. Coordination With Warehouse & Factory

- Sync with warehouse for picking, packing, and dispatch readiness.

• Resolve stock shortages and variance issues quickly.
• Coordinate with Factory for production schedules, QC release, and planned dispatch dates.

5. S&OP; (Sales & Operations Planning)

- Lead weekly S&OP; to align Sales, Purchase, Warehouse, and Logistics.

• Highlight bottlenecks, material shortages, and high risk orders.
• Present weekly dashboards and ensure cross team accountability.

6. Reporting & Documentation

- Publish daily MIS: orders received, orders ready, orders dispatched, pending orders.

• Maintain import/dispatch trackers and audit documentation.
• Provide weekly and monthly fulfilment reports for management review.

TEAM MANAGEMENT

- Coordinate with warehouse staff, logistics team, and purchase executives.

• Enforce SOPs and accurate CRM/SAP data entry.
• Train junior staff on fulfilment processes.

KPIs

- Order cycle time (order to handover for dispatch)

• Stock out incidents
• Delay reasons by department
• Accuracy of documentation

QUALIFICATIONS

• Graduate in Supply Chain, Operations, Commerce, or similar.
• 3 to 7 years in fulfilment, operations, warehouse, logistics, or supply chain.
• ERP/CRM experience (SAP) preferred.
• Strong Excel and coordination skills.
• Good spoken and written English

BEHAVIOURAL TRAITS

• High ownership and accountability
• Strong coordination and follow up skills
• Problem solving mindset
• Ability to manage pressure and multiple priorities

Incase if you are interested send your updated resume along with dob,Cctc,Ectc,notice period duration,total years of exp to @pragati.punewar@sapwood.net