Application Service Manager

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We are looking for a seasoned professional with deep expertise in Production Support for General Insurance systems, including:

• Motor Insurance
• Health Insurance
• Fire Insurance
• Claims Management
• Core Policy Issuance Platforms
• Digital Partner Support

The ideal candidate will be responsible for ensuring high availability, stability, and performance of insurance applications and platforms, while collaborating with business and technical teams to resolve incidents and implement preventive measures.

Key Responsibilities:

• Provide L2/L3 production support for insurance applications across Motor, Health, Fire, and Claims domains.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
• Collaborate with development, QA, and infrastructure teams for root cause analysis and permanent fixes.
• Maintain and enhance core policy issuance systems and workflows.
• Ensure compliance with SLAs, audit requirements, and data security standards.
• Document support processes, incident logs, and knowledge base articles.
• Participate in release management, UAT support, and post-deployment validations.

Desired Candidate Profile:

• Minimum 10 years of experience in Production Support within the General Insurance domain.
• Strong functional knowledge of Motor, Health, Fire Insurance, and Claims workflows.
• Hands-on experience with policy issuance systems and insurance platforms (e.g., Guidewire, TCS BaNCS, or similar).
• Proficiency in incident management tools (e.g., ServiceNow, JIRA) and monitoring solutions.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to work in a high-pressure environment and manage multiple priorities.

Education:

• Bachelors degree in Engineering, IT, or related field.
• Insurance certifications (e.g., III, CII) are a plus.(Not mandatory)