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Job Description
Roles & Responsibilities:
- Regularly monitor and evaluate advisor - customer interactions by listening to call recordings to assess adherence to quality standards, and proper call handling procedures, and identify areas for improvement.
- Call Quality Assurance collaborate with training teams to develop and deliver targeted training, programs based on identified skill gaps, new product/service launches, or changes in policies and procedures.
- Prepare comprehensive reports on quality assurance findings, performance trends, and recommendations for process improvements.
Requirements:
- Graduation completed.
- Candidates with relevant experience in Call Quality Analysis are desirable.
Skills
Call Quality AnalystCall Quality AssuranceEvaluationProcess ImprovementCallingProcessImprovementQuality AnalysisQuality AssuranceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
We are proud of our lineage. SBICAP Securities Ltd (SSL) is the broking arm of the State Bank Group and a wholly owned subsidiary of SBI Capital Markets Ltd. SSL commenced operations in the first quarter of the financial year of 2006-2007 with a view to providing primary and secondary capital market access to investors both within the Group as also in the wider public domain. SSL seeks to become a leading financial intermediary, having a diversified customer base, broad range product offerings and State-of- the-Art execution and servicing capabilities and believes that financial inclusion can be achieved in Capital markets through affordable institutionalized, professional set ups that bring transparency and reliability to the table. The Company currently has in its fold a wide segment of clients including Banks, Financial Institutions, FIIs, Mutual Funds, Corporates, High Networth Individuals, Non-Resident Indians and Retail domestic investors. Its broking product range covers Institutional and Retail Equity, Derivatives, Depository Participant services, On-Line trading and a wide variety of Third Party Distribution products.
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