Senior Executive - Customer Success

Future-proof your advertising and marketing career. Join Scatter.

At Scatter, meaningful content is at the heart of modern marketing strategy. From tactical campaigns to far-reaching transformational programs, the team at Scatter works on growing our partners businesses. Scatter makes it easier for our clients consumers to find their brand online, leading to a better offtake. Because messaging produced by us should significantly impact consumers everyday lives.

Our days feature high-energy calls and enlightening brainstorms with internal teams and clients. The work involves rushing about and pulling out all the stops, all to ensure that the results that reach our clients are nothing less than perfect. With a workforce of 60+ employees, you can be assured of a great learning curve, where in addition to your role, you often contribute inputs to teams you work alongside.

Regardless of your location or position, every member of the Scatter team is united by a common goal: create content that creates BUSINESS IMPACT for our clients.

About the role

Position: Senior Executive - Customer Success

City: Mumbai

CTC: Up to 6 LPA

Annual Retention Bonus – 10%. This is part of the above CTC and released on completion of one year. Subject to being on the payroll and not serving a notice period.

Role & Responsibilities-

• Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.

• Understand clients marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.

• Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.

• Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.

• Organize regular client training sessions and workshops to educate them on content marketing and industry developments.

Qualifications & Skills

• Bachelors degree in marketing, business, or a related field.

• 2+ years of experience in a customer success or account management role, necessarily in a digital agency or marketing environment.

• Broad understanding of content marketing.

• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.

• Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.

• Project management skills, with the ability to manage multiple client accounts simultaneously.

• Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.

• Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.

And finally, whats it like working with us

Along with other perks, youll also enjoy an annual week off for the whole crew from Christmas to the New Year (yeah, its on the house, not cutting into your regular leave stash).

Its not just a job; its a place where your ideas matter, your uniqueness is celebrated, and your career growth is a big deal. We cant wait to have you on board and be part of the Scatter story!