Deputy Manager - Field Services - Madurai

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

Designation: Deputy Manager / Manager – Filed Services - Madurai

Experience Range: 3-7 Years

Key Responsibilities/Deliverables:

• Handling of branch warranty/post warranty complaints of all the LK Products
• Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
• Improving customer touch points by means of conducting Unsolicited Service Campaigns/Firstserve/In Plant Training Programs
• Improving the Effectiveness & Efficiency of Customer Experience of Madurai Branch (Call Closure Time, Net Satisfaction Score etc)
• inculcating safety culture within Team & partners to ensure zero accidents
• Co-ordinating with cross functions on improving product quality (Design/Quality/Sales/BD) based on field Input

• Knowledge on LV/MV Switchgear & IA products
• Vendor Management/ Experience in service sales(Spares/AMC/OMC etc..)
• Working knowledge of MS office
• Working knowledge of CRM platforms like SAP, SFDC preferred

• Inter personnel Skill
• Presentation skill
• Communication skill

Knowledge on LV/MV Switchgears along with IA products, good communication skills to handle customers (Internal & External), Electrical Safety

Educational Qualification:

Diploma/ B.E/ B.Tech – Electrical

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