Lead, Customer Voice Analyst

This is a full-time role with responsibilities spread between end user support and technical development of overall Medallia and Snaplogic platform supporting Schneiders Customer Voice program. The person should be excellent in communication, stakeholder management and should have previous experience working with external vendors as well as implementation of SaaS solutions within a global company
What will you do

• Must have CX platform awareness and previous experience working in similar domain
• Work closely with product owners to refine requirements and adapt the platform architecture to the changing needs of our customers
• Develop new user-facing features and customer-driven enhancements to Medallia platform.
• Create fast, easy to use solutions that can be implemented quickly and seamlessly to support diverse clients.
• Coordinate with external and internal vendors + delivery teams during issue investigation and product enhancement projects
• Lead the L2 Support and coordination for all end users requests
• Partner with business on the CX community to help adoption and growth of Medallia platform within Schneider
  

What are the key skills we are looking for

• Create fast, easy to use solutions that can be implemented quickly and seamlessly to support diverse clients.
• Coordinate with external and internal vendors + delivery teams during issue investigation and product enhancement projects
• Lead the L2 Support and coordination for all end users requests
• Partner with business on the CX community to help adoption and growth of Medallia platform within Schneider.
  

Whats in it for me

• High-impact work where your solutions directly influence business outcomes
• Supportive team culture that encourages mentorship, learning, and innovation
• Access to modern tools, frameworks, and opportunities for professional growth
• Flexibility and autonomy to deliver your best work
  

What qualifications will make you successful

• 3+ years of experience in IT solution design and implementation
• Previous experience with agile process, inclusive of ability to work in fast-paced and distributed teams.
• Expert in customer/end user support management
• Bachelors in CS, Engineering, or other advanced degree.
• Medallia certified
• Experience working on Snaplogic
• Demonstrate strong IT platform management fundamentals

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Looking to make an IMPACT with your career
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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