Remote Support Engineer

Join our Digital Services Remote Operations team and help transform how electrical systems and building performance are monitored and optimized. Were seeking an Engineer II who thrives on solving complex technical challenges and turning data into insights that drive real customer impact.
What will you do

• Monitor connected assets remotely and interpret alarms to deliver troubleshooting and corrective solutions
• Perform predictive analytics to enhance asset reliability and prevent system failures
• Provide technical consulting through site analysis, benchmarking, and actionable recommendations
• Create data visualizations that communicate system health and performance to customers
  

What are the key skills we are looking for

• Communication — intermediate level; translating technical findings into clear recommendations for diverse audiences
• Customer orientation — intermediate level; proactively identifying needs and delivering solutions that exceed expectations
• Problem solving — intermediate level; diagnosing and resolving difficult technical issues independently
• Remote troubleshooting — intermediate level; interpreting alarms and providing corrective actions for connected assets
• Predictive analytics — developing level; analyzing asset data to forecast performance and prevent failures
• Data visualization — intermediate level; creating dashboards that communicate system health and trends
• Electrical distribution systems — developing level; understanding system architecture to support monitoring and diagnostics
• IoT platforms — developing level; working with connected devices to gather and analyze operational data
  

What qualifications will make you successful

• Strong accountability and ownership mindset in delivering customer solutions
• Active listening skills that help you understand customer needs and technical challenges
• Ability to work independently while adhering to quality and compliance standards
• Comfort managing multiple priorities in a fast-paced digital environment
  

Whats in it for me

• Work on digitalization initiatives that are reshaping the electrical distribution and building performance industry
• Grow your expertise in IoT platforms, predictive analytics, and connected asset management
• Make a tangible impact on customer satisfaction through data-driven insights and technical excellence
• Collaborative team environment that supports your professional development and innovation
  

Bring your technical expertise to a role where innovation meets impact — apply today!
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. Its more than just pay and benefits—its a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, were here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.
  

Looking to make an IMPACT with your career
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.