Strategic Account Operations Leader

Mission

Assume full accountability for the execution, delivery, and Commissiong of a portfolio of projects in line with our Long-Term Program Agreement with one of our strategic accounts in the Data Center segment.

The incumbent will lead a team of project managers and collaborate with other functions (i.e purchasing, logistics, contract mgt, project controlling, technical leaders, Site & Cx managers and Quality) to ensure consistent, high-quality, and profitable delivery of multiple concurrent projects.

Scope and Environment

The customer is a strategic account operating in East Asia & Australia who is now expanding in India. The portfolio of projects includes all technologies and solutions of the Scheider Electric Energy Management business unit and across 3 locations in India.

The clients management team in India will be based in Mumbai. This role will report to the Strategic Account Program VP.

Key Responsibilities

• Portfolio Execution & Delivery
• Lead and coordinate simultaneous project execution across multiple locations in India
• Ensure projects are delivered on time, within budget, to quality and safety standards
• Drive standardization and consistency in delivery practices across the region
• Monitor project performance (schedule, cost, risk, KPIs) and implement corrective actions
• Manage variations, claims, and disputes effectively with support of contract manager
• Mitigate commercial and delivery risks across all projects
• Financial & Performance Accountability
• Own portfolio P&L performance and financial outcomes of the projects in India
• Drive cost control, margin improvement, and operational efficiency
• Establish and monitor KPIs across project delivery & customer satisfaction
• Customer Leadership & Satisfaction
• Act as the primary senior interface for the customer across all projects in India
• Build and maintain long-term strategic relationships with the client leadership team
• Ensure consistent delivery excellence aligned with customer expectations
• Ensure that project status and progress is reported on a regular basis according to the specified requirement and proactively manage issues, escalations, and scope changes.
• Drive continuous improvement based on customer feedback and performance metrics
• Support to Tendering Team
• Ensure alignment between tender assumptions and execution capabilities
• Support the tendering team in
• Defining the right execution set up,
• Identification of project execution risk & mitigation plan,
• Sharing lessons learned lessons from execution to be considered during the bidding stage
• Collaboration

• Strong and tight collaboration with:
• The rest of the functions supporting the program including tendering, technical, contract management, purchasing & logistics, Site mgt team, field services, Process & Gov, Quality & Finance and his/her peers in Australia & East Asia.
• Intra-Group and Outside Group suppliers or services providers

Education

• University degree in Engineering, Business, or related field. MBA or equivalent is a plus
• PMP certified professional

Languages

• Fluent in English

• 15+ years of experience in:
• Multi-projects, multi-technology projects in an international environment
• Data Center or critical infrastructure projects
• Proven track record in:
• Complex stakeholders and contract management identifying and negotiating claims and contract variations
• Delivering financial and operational performance
• Resolving project performance issues and coach other project managers in successful project delivery

Skills:

• Strong operational leadership including Team Builder, Results driven, Positive, Constructive, Decisive
• Proven ability to work in a matrix environment, setting priorities and providing direction
• Ability to effectively orchestrate multiple activities at once to accomplish a goal, whilst anticipating and adjusting for problems and roadblocks
• Excellent communication and ability to build and retain professional and mutually beneficial stakeholder relationships
• Ability to drive collaboration across cultures and regions

BE / Btech - Electrical / Mechanical

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