Sciative Solutions - Senior Manager - Pricing/Customer Success

Senior Manager - Pricing/Customer Success

P&L Responsibility:

• Create the Annual Operating Plan (AOP) to define the business targets for the year
• Drive execution of the business plan to meet AOP Targets

Revenue Ownership:

• Drive Top-Line growth through customer acquisition and upselling into existing accounts
• Set up processes for Account Management to control churn

Operations Excellence:

• Lead a team of Pricing Analyst
• Define processes and track adherence for monitoring and manual interventions

Growth Management:

• Work closely with the sales team to drive business objectives
• Provide list of potential clients to the sales team and define strategies to convert
• Support the sales team in assignment of quarterly targets

• Revenue, Account addition, Churn, CSAT & Process adherence

Cross functional coordination:

• Liaise with Product and Data Science team to drive key business agenda
• Contribute towards product improvement by suggesting feature development

Strategic Partnership:

• Ensure strategic alignment of partners with overall business goals
• Define commercial structure for business and technical support