Site Head- North Pune

Site Operations & Business Management

• Lead and oversee the overall functioning of the assigned project site.
• Ensure smooth day-to-day operations while maintaining organizational standards and customer experience.
• Drive operational efficiency, accountability, and process adherence across all site functions.
• Act as the primary point of contact between the site and corporate teams.

Sales Performance & Revenue Achievement

• Drive achievement of sales targets and revenue goals for the assigned project.
• Monitor lead flow, site visits, customer engagement, conversions, and booking performance.
• Work closely with sales teams to improve conversion rates and customer acquisition.
• Review sales funnels and identify opportunities to improve site performance.

Team Leadership & People Management

• Lead, mentor, and manage site teams including sales, pre-sales, CRM, channel partners, and support staff.
• Drive team productivity, discipline, performance management, and target achievement.
• Conduct regular reviews, coaching sessions, and performance discussions with team members.
• Foster a culture of ownership, accountability, and customer-centricity.

Customer Experience & Stakeholder Management

• Ensure exceptional customer experience throughout the sales and booking journey.
• Address escalations, customer concerns, and service-related issues in a timely manner.
• Build and maintain relationships with channel partners, brokers, vendors, and local stakeholders.
• Represent the organization professionally during customer interactions and business meetings.

Reporting & Performance Analysis

• Monitor site KPIs, sales performance, conversion metrics, inventory movement, and operational reports.
• Prepare daily, weekly, and monthly reports for leadership review.
• Analyze business performance and recommend corrective actions where required.

Compliance & Process Adherence

• Ensure adherence to company policies, sales processes, documentation requirements, and operational guidelines.
• Coordinate with legal, finance, CRM, and operations teams for smooth transaction processing and customer management.
• Ensure site operations remain compliant with company standards and regulatory requirements.

Cross-Functional Coordination

• Collaborate with marketing teams for campaign execution, lead generation activities, and site branding initiatives.
• Coordinate with CRM, finance, legal, and project teams to ensure seamless business operations.
• Support project launches, events, activations, and business development initiatives.

Preferred candidate Profile:

• 6–8 years of experience in Real Estate Sales, Site Operations, Project Management, or Business Operations.
• Mandatory experience in the real estate industry.
• Proven experience in managing project sites, sales teams, and operational performance.
• Strong leadership, team management, and stakeholder handling skills.
• Good understanding of sales funnels, CRM processes, customer management, and project operations.
• Strong analytical, reporting, and business management capabilities.