Cluster Manager (Operation) For FMCG Company - Dehradun Or Panipat

Role & responsibilities

Position - Cluster Manager

Department FOH

Role Summary

The Cluster Manager is responsible for ensuring smooth day-to-day operations, guest satisfaction, and consistent sales performance across a cluster of outlets. This role focuses on executing brand standards, driving operational efficiency, and developing outlet teams to deliver high-quality guest experiences.

Key Deliverables

• Team Development & Leadership
• Recruit, train, and mentor Outlet Managers and team members to build high-performing teams.
• Drive team engagement and performance through regular coaching and reviews.
• Operational Excellence
• Ensure adherence to standard operating procedures (SOPs) across all outlets in the cluster.
• Maintain outlet hygiene, safety, and compliance with health standards.
• Monitor inventory management, cash handling, and daily operations.
• Sales & Guest Experience
• Support outlet teams in achieving monthly sales and profitability targets.
• Ensure a consistently high level of guest satisfaction and service quality.
• Execute local store marketing (LSM) activities as directed by the Area Manager to drive footfall and brand visibility.
• Process & Efficiency
• Track and report key operational metrics and take corrective action where needed.
• Support accurate demand forecasting and minimize wastage.
• Oversee in-store product display standards and online menu hygiene on platforms like Swiggy, Zomato, and brand website.
• Maintenance & New Store Readiness
• Coordinate with maintenance teams to ensure timely upkeep of outlets.
• Support the launch and stabilization of new outlets within the cluster.

Education and Experience

• Graduate, preferably with a degree or diploma in hotel management.
• 5 to 7 years of hospitality or retail experience, with 2+ years in QSR / caf / bakery operations.
• Prior experience managing 2 to 4 outlets or acting as a senior outlet manager / assistant area manager.
• Exposure to local marketing, people management, and P&L understanding preferred.
• Strong focus on execution, guest service, and team development.

Contact Person

Sofiya Sayyed

SG OASIS

Interested candidates can share their resume on sofiyaoasis@gmail.com