ShadowFax - Associate Director/Senior Director - Business Development - B2B/Enterprise

Role Overview:

We are seeking a highly driven and strategic Associate Director - Business Development to lead growth initiatives across key B2B accounts. This role is responsible for managing and expanding strategic relationships, driving revenue growth, and ensuring long-term client retention. The ideal candidate combines strong commercial acumen with relationship management expertise and a proven track record of scaling key accounts.

Key Responsibilities:

1. Strategic Account Management:

• Own and manage a portfolio of high-value strategic accounts.
• Build deep, long-term relationships with key stakeholders and decision-makers.
• Develop account plans aligned with client business objectives and company growth strategy.

2. Revenue Growth & Expansion:

• Identify and execute opportunities for upselling and cross-selling within existing accounts.
• Drive account-level revenue growth through strategic initiatives and partnerships.
• Consistently meet or exceed revenue and growth targets.

3. Client Retention & Satisfaction:

• Ensure high levels of customer satisfaction and retention through proactive engagement.
• Act as the primary escalation point for key accounts, ensuring timely resolution of issues.
• Monitor account health metrics and implement corrective actions where needed.

4. Business Development:

• Collaborate with sales and marketing teams to identify new business opportunities within existing and adjacent accounts.
• Lead negotiations, contract renewals, and commercial discussions.
• Contribute to pipeline development for strategic accounts.

5. Cross-functional Collaboration:

• Work closely with product, operations, and delivery teams to ensure seamless execution and value delivery.
• Provide customer insights to internal stakeholders to inform product and service improvements.

6. Leadership & Mentorship:

• Guide and mentor junior account managers or business development team members.
• Drive a culture of accountability, performance, and customer-centricity.

Key Requirements:

• Bachelor's degree in Business, Marketing, or related field; MBA preferred.
• 8 to 12+ years of experience in B2B business development and key account management.
• Proven track record of managing and growing large, strategic accounts.
• Strong negotiation, stakeholder management, and communication skills.
• Demonstrated ability to drive revenue growth and achieve targets.
• Experience working in a fast-paced, high-growth environment.
• Analytical mindset with the ability to leverage data for decision-making.

Core Competencies:

• Strategic Thinking & Execution
• Relationship Management
• Commercial Acumen
• Negotiation & Influencing
• Customer-Centric Approach
• Leadership & Team Development