Reservations Executive (Central Reservations)

Company Description Shahpura Hotels & Resorts is a luxury hospitality brand known for setting the gold standard in guest experience worldwide. Guided by a strong commitment to exceptional service, the company focuses on creating memorable stays and meaningful connections with guests and communities. This dedication to service excellence is reflected in its consistent recognition and numerous awards within the hospitality industry. Potential team members join an environment that values professionalism, guest-centric thinking, and continual improvement. Shahpura Hotels & Resorts offers opportunities to grow within a brand that is synonymous with high-end, service-driven hospitality.

Role Description The Reservations Executive (Central Reservations) is a full-time, on-site role based in Jaipur, responsible for handling room and service reservations across Shahpura Hotels & Resorts. On a day-to-day basis, the role involves responding to inquiries via phone, email, and online channels, providing accurate information about room types, rates, availability, and promotions. The Reservations Executive processes bookings, amendments, and cancellations, while ensuring all details are correctly entered into the reservation systems and communicated to relevant hotel departments. The role also includes optimizing occupancy and revenue by suggesting suitable options and upselling where appropriate, maintaining high levels of customer satisfaction through professional and courteous service. Collaboration with sales, front office, and revenue teams is essential to support smooth operations and a seamless guest experience.

Qualifications

• Strong Communication skills, including clear spoken and written English, and the ability to interact professionally with guests and internal teams.
• Proven Customer Service and Customer Satisfaction skills, with a guest-centric approach and the ability to handle inquiries, concerns, and complaints effectively.
• Hands-on experience in Reservations, including managing booking systems, updating records, and coordinating with hotel operations.
• Basic to intermediate Sales skills, with an ability to upsell room categories, packages, and services while maintaining integrity and guest trust.
• Prior experience in hospitality or a related service industry is preferred, especially in central reservations or front office roles.
• Comfort with reservation software and general computer applications; ability to learn new systems quickly.
• Strong attention to detail, organizational skills, and the ability to manage multiple reservations and tasks simultaneously.
• Flexible to work shifts, weekends, and holidays as required in a hotel environment; reliable attendance and time management.
• Diploma or degree in Hospitality Management, Tourism, Business, or a related field is an advantage.