Senior Front Office Supervisor

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Senior Front office Supervisor
Shangri-La Group | Abu Dhabi, United Arab Emirates
About Us
Find Your Shangri-La in Shangri-La.
Traders focus on what matters most: efficient stays, thoughtful essentials, and dependable comfort. Here, efficiency is intelligent and stylish — helping travelers trade up for what truly counts. We create an experience that is both reliable and refined.
For our team, Traders means professionalism with purpose, where every detail is designed with clarity and care. Joining Traders means becoming part of a team that delivers hospitality that is efficient with wisdom, and reliable with character.
Traders Hotel, Qaryat Al Beri, Abu Dhabi offers 301 stylish guestrooms and suites, including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design, the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri-La properties, CHI, The Spa, and the Souk.
As a Senior Front office Supervisor, you will oversee daily front office operations to ensure exceptional guest service and smooth workflow. You will support and guide front office colleagues while maintaining service standards and brand expectations and act as a key liaison between guests and management to resolve issues effectively and professionally.
Key Responsibilities

• Supervise front office team members during shifts, ensuring adherence to service standards and procedures.
• Handle guest complaints, special requests, and escalations in a professional and timely manner.
• Coordinate with Housekeeping, Reservations, and other departments to ensure seamless guest experiences.
• Assist with staff scheduling, training, and performance monitoring.
• Ensure accurate handling of reservations, billing, cash transactions, and front office systems.
  

About You

• Strong leadership and supervisory skills with the ability to motivate and guide front office teams.
• Excellent guest service and problem-solving skills, particularly in handling escalations and complaints.
• Solid knowledge of front office systems, reservations, billing procedures, and cash handling.
• Effective communication and interpersonal skills to coordinate with guests and multiple departments.
• 2 – 4 years of Front Office experience in a luxury hotel.
• High School Diploma or Diploma in Hospitality Management is required.
  

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive
  

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.