Shiprocket - Business Development Role - Air Freight

About Shiprocket International:

Shiprocket International enables businesses to expand globally through cross-border logistics solutions, helping Indian exporters and e-commerce businesses reach international markets with reliable, efficient, and scalable shipping services.

Role Overview:

We are looking for a driven Business Development professional with strong experience in air freight, international logistics, and freight forwarding. The ideal candidate will be responsible for acquiring new customers, developing strategic business relationships, and driving revenue growth for Shiprocket International's air freight solutions.

Key Responsibilities:

Business Development:

• Identify, prospect, and acquire new customers for international air freight and cross-border logistics services.

Revenue Growth:

• Drive sales, meet revenue targets, and expand the air freight business across key trade lanes and customer segments.

Client Acquisition:

• Build relationships with exporters, importers, manufacturers, freight forwarders, and e-commerce businesses requiring international shipping solutions.

Market Expansion:

• Identify new business opportunities, emerging markets, and potential customer segments to expand the company's air freight portfolio.

Solution Selling:

• Understand customer shipping requirements and propose suitable air freight solutions based on transit time, pricing, serviceability, and shipment volumes.

Negotiation & Closure:

• Lead commercial discussions, prepare quotations, negotiate rates, and close business deals.

Account Management:

• Maintain strong relationships with acquired customers to drive repeat business, customer retention, and revenue expansion.

Market Intelligence:

• Track competitor offerings, freight rates, market trends, and customer needs to identify opportunities for growth.

Internal Coordination:

• Work closely with operations, pricing, and customer support teams to ensure seamless shipment execution and customer satisfaction.

Sales Reporting:

• Maintain a healthy sales pipeline, update CRM records, and provide regular updates on leads, conversions, revenue, and business forecasts.

Required Qualifications & Experience:

• 3 - 8 years of experience in business development or sales within air freight, international logistics, freight forwarding, or cross-border shipping.
• Proven track record of acquiring new customers and achieving sales or revenue targets.
• Strong understanding of international air freight operations, pricing, commercial terms, and export-import logistics.
• Existing network among exporters, importers, manufacturers, freight forwarders, or e-commerce businesses will be an advantage.
• Strong negotiation, presentation, communication, and relationship-management skills.
• Ability to work in a target-driven environment and independently manage the complete sales cycle.

Key Performance Indicators (KPIs):

• New customer acquisition and conversion rate.
• Monthly and quarterly revenue achievement.
• Air freight shipment volume and tonnage growth.
• Gross margin and profitability.
• Sales pipeline development and deal closure.
• Customer retention and repeat business.