Shiprocket - Team Lead - Key Account Management

Duties and Responsibilities:
- Take 100% ownership of the Business given to handle : building relationships, initial introduction of Organization and offerings, CRM demonstration
- Actively build, manage positive business and customer relationships using Web based CRM
- Understand customer logistic needs and requirements
- Determine customer requirements and expectations to recommend specific products and solutions
- Achieve agreed upon sales targets and outcomes within schedule

- Cross-sell products to enhance business and customer satisfaction
- Perform effective online demos of web based CRM and cross sell products
Skills Required:
- Strong phone presence and experience in handling dozens of calls per day
- Experience working with CRM and proficiency in excel
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Takes full ownership of activities and outcomes
- Track record of over- achieving targets
Eligibility Criteria:
- Minimum 5 years of experience in Key Account Management.
- Proven experience in leading and managing a team of 5 to 10 members.