Shiprocket - Team Lead - Key Account Management

Duties and Responsibilities:

• Take 100% ownership of the Business given to handle : building relationships, initial introduction of Organization and offerings, CRM demonstration
• Actively build, manage positive business and customer relationships using Web based CRM
• Understand customer logistic needs and requirements
• Determine customer requirements and expectations to recommend specific products and solutions
• Achieve agreed upon sales targets and outcomes within schedule
• Cross-sell products to enhance business and customer satisfaction
• Perform effective online demos of web based CRM and cross sell products

Skills Required:

• Strong phone presence and experience in handling dozens of calls per day
• Experience working with CRM and proficiency in excel
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Takes full ownership of activities and outcomes
• Track record of over- achieving targets

Eligibility Criteria:

• Minimum 5 years of experience in Key Account Management.
• Proven experience in leading and managing a team of 5 to 10 members.