Director - Operations - FMCG/eCommerce - IIT/IIM

• We are seeking an experienced Director of Operations to lead our India office and serve as the on-ground executive presence for our rapidly growing organization.
• This strategic leadership role will bridge the gap between our US-based executive team and India-based operations, driving operational excellence, revenue growth, and organizational efficiency across all departments.
• Reporting directly to the CEO in the US, you will be responsible for managing day-to-day operations, collaborating with department heads, and positioning the company for its next phase of growth.

• Key Responsibilities:
• Operational Leadership:
• 1. Oversee and optimize operations across Sales, Marketing, Customer Success, and Operations departments
• 2. Work closely with department heads to modernize processes, improve efficiency, and increase throughput

3. Establish and monitor key performance indicators (KPIs) across all functional areas - Identify operational bottlenecks and implement solutions to streamline workflows - Drive continuous improvement initiatives to enhance service delivery and client outcomes

• Revenue & Growth Management:
• 1. Collaborate with Sales and Marketing heads to develop and execute revenue growth strategies
• 2. Analyze performance metrics and market trends to identify new revenue opportunities
• 3. Support the development and launch of new products and service offerings
• 4. Ensure alignment between operational capacity and revenue targets
• Customer Experience Excellence:
• 1. Partner with the Customer Success head to enhance client engagement and retention
• 2. Address client disengagement issues and implement proactive intervention strategies
• 3. Ensure consistent, high-quality service delivery throughout the client journey
• 4. Develop solutions to reduce client withdrawals and program pauses
• People & Team Management:
• 1. Provide leadership, mentorship, and guidance to 250+ employees across all departments
• 2. Foster a high-performance culture focused on accountability, collaboration, and excellence
• 3. Support department heads in talent development, performance management, and succession planning
• 4. Navigate time zone challenges to maintain effective communication with US-based executives
• Strategic Initiatives:
• 1. Contribute to company-wide strategic planning and goal-setting
• 2. Identify and evaluate opportunities for business expansion and operational scaling
• 3. Lead cross-functional projects that drive organizational improvement
• 4. Serve as the primary point of contact for India office matters
• Required Qualifications Experience:
• 1. 10+ years of progressive leadership experience in operations and customer service
• 2. Minimum 5 years in a senior director or VP-level role managing large teams (200+ employees)
• 3. Proven track record of scaling operations in a high-growth environment
• 4. Experience managing multi-departmental functions (Sales, Marketing, Operations, Customer Success)
• 5. Background in services, consulting, professional services, or related industries preferred
• Skills & Competencies:
• 1. Operational Excellence: Deep expertise in process optimization, workflow design, and efficiency improvement
• 2. Strategic Thinking: Ability to translate business strategy into operational execution
• 3. Revenue Focus: Strong business acumen with demonstrated ability to drive revenue growth
• 4. People Leadership: Exceptional team management and leadership development capabilities
• 5. Customer-Centric: Commitment to delivering outstanding customer experiences
• 6. Cross-Cultural Communication: Experience working effectively across time zones with US-based leadership
• 7. Problem-Solving: Analytical mindset with ability to diagnose issues and implement practical solutions
• 8. Change Management: Proven ability to lead organizational transformation and process modernization
• Education:
• 1. Bachelor's degree required; MBA or advanced degree preferred
• 2. Certifications in operations management, Six Sigma, or related areas are a plus. What Success Looks Like: In your first 6-12 months, you will:
• 3. Establish strong working relationships with all department heads and the US executive team
• 4. Conducta comprehensive assessment of current operations and identify priority improvement areas
• 5. Implement at least 3-5 major process improvements that measurably increase efficiency
• 6. Develop and execute a plan to improve client retention and reduce withdrawal rates
• 7. Create a roadmap for new revenue opportunities and product development
• 8. Build a high-performing leadership team culture across departments
• Important Candidate Requirements:
• 1. Candidate age should be below 38 years.
• 2. Total work experience should be 1015 years (not exceeding 15 years).
• 3. Candidate must have experience in the FMCG or E-commerce industry only.
• 4. Career stability is mandatory (no frequent job changes).
• 5. Candidate must hold an MBA degree.
• 6. MBA should be from IIT or IIM institutes only, preferably from:
• 7. IIM Ahmedabad
• 8. IIM Kolkata
• 9. IIM Bangalore
• Role & Functional Requirements
• 1. The candidate should have strong experience primarily in:
• 2. Operations
• 3. Marketing
• 4. Sales
• 5. Currently working in or previously held a Director-level role.
• Compensation & Availability:
• 1. Current CTC should be 80 LPA or above.
• 2. Notice period should be 30 days or less (not more than 30 days).
• Location:
• 1. Job location: Hyderabad
• 2. Candidates open to relocation to Hyderabad can also be considered.
• Required Skills:

• Problem-solving
• Strategic Thinking

Team Management custom_efficiency improvement

• Process Optimization
• UX/UI Enhancement & Customer-Centric Approach
• Cross-Cultural Communication
• Workflow design
• Operational Excellence
• Change Management
• Business Strategy Planning
• Revenue Focus
• People Leadership