Key Account Manager

Responsibilities

• Own and manage a portfolio of high-value client accounts end-to-end.
• Build and maintain strategic, long-term relationships with senior stakeholders at key client organisations.
• Develop a deep understanding of each clients business goals and proactively align our product offerings to their needs.
• Act as the voice of the client; internally coordinate with product, ops, and compliance teams to resolve issues swiftly.
• Ensure all client queries are acknowledged and responded to within 24 hours.
• Track account health and implement proactive measures to ensure high levels of client satisfaction and retention.
• Prepare and present regular account reviews, performance reports, and strategic recommendations to key stakeholders.

• 3-5 years of experience in key account management, client success, or strategic relationship management.
• Strong executive communication and senior stakeholder management skills.
• Ability to understand financial products and articulate value at a strategic level.
• Proficient in CRM tools (Salesforce, HubSpot, or similar).
• Analytical mindset comfortable with data, reporting, and deriving insights.
• Proven ability to manage high-value client expectations and meet response SLAs consistently.

This job was posted by Laveena Soni from Skeps.