Senior Manager - Collections - Banking/FinTech

About the role:

The candidate shall design the SOP and process with different sourcing partners. He or she should have good communication skills to coordinate with co-lenders, LSP (sourcing) partners, and external agencies. The role involves designing and implementing collection strategies across different partner portfolios. It is a strategic thinker and process designer role rather than ground-level collection or handling collection executives.

Key Responsibilities:

1. Collection Strategy, Process & SOP Design:

• Design and implement collection strategies across different partner portfolios.
• Monitor portfolio performance and drive data-led decision making.
• Build and continuously improve collection processes and SOPs for various stakeholders.
• Standardize workflows across LSPs (Strategic partners), Co-lenders, and agencies.
• Drive automation and system-based tracking on platform.

2. Stakeholder Management (Critical Role):

• Coordinate with LSP / distribution partners, Co-lenders / NBFCs / Banks, and Collection agencies.
• Align on policies, performance metrics, and recovery approach.

3. Portfolio Monitoring & MIS:

• Track collections, roll rates, and recovery performance.
• Build dashboards and MIS for management reporting.
• Ensure data accuracy and actionable insights.

4. Legal & Compliance Coordination:

• Work with lawyer on recovery.
• Tracking and follow up on each legal case.
• Ensure adherence to regulatory and compliance requirements.

Core Competencies:

• Strong strategic thinking and problem-solving ability.
• Experience in process design & SOP creation.
• Excellent stakeholder management (partners, lenders, agencies).
• Strong communication to coordinate confidently and independently with all outside stakeholders.
• Excellent Excel / data handling skills.
• Ability to work in a fast-paced fintech and new age finance company.

Must-Have Requirements:

• Good communication skills.
• SOP and Process designing experience.

Good-to-Have (Optional):

• Collection experience in fintech / digital lending environment will be preferred.