Program Manager - Operations & Data

About Us:

Snabbit is Indias first Quick-Service App delivering home services in just 10 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital, Nexus Venture Partners, and Lightspeed, Snabbit is redefining the home services space by combining speed, quality, and trust.

Founded by Aayush Agarwal, Snabbit is on a mission to make home services as seamless and instant as ordering groceries. Weve already completed thousands of jobs with exceptional customer satisfaction — and were just getting started.

About the Role

We are looking for a highly driven and analytical Program Manager – Operations & Data to work closely with cross-functional teams across operations, strategy, and business initiatives. This role is ideal for someone who thrives in fast-paced startup environments, enjoys solving complex operational problems, and can leverage data, analytics, and AI tools to drive execution and scale.

The individual will work on high-impact special projects, operational excellence initiatives, process improvement, automation opportunities, and strategic business problem-solving across the organization.

Key Responsibilities

• Drive end-to-end execution of strategic and operational projects across business functions
• Work closely with operations teams to identify gaps, improve processes, and enhance efficiency at scale
• Analyze large datasets to derive actionable insights and support business decision-making
• Build dashboards, reports, trackers, and performance metrics for operational reviews
• Partner with leadership on special projects, category launches, process design, and 0→1 initiatives
• Use AI tools such as Claude, ChatGPT, and other automation platforms to improve productivity, reporting, workflows, and operational processes
• Coordinate with cross-functional stakeholders including operations, product, finance, customer experience, and business teams
• Create structured problem-solving frameworks and drive execution with strong ownership
• Support automation and data-driven decision-making across operational workflows
• Monitor KPIs, identify trends, and proactively recommend improvements

What Were Looking For

• 3–6 years of experience in Program Management, Operations, Strategy, Consulting, Analytics, or related roles
• Strong analytical and problem-solving skills with comfort working on data-heavy projects
• Good understanding of Excel/Google Sheets, dashboards, SQL, or BI tools
• Familiarity with AI tools like Claude, ChatGPT, Notion AI, automation workflows, etc.
• Ability to manage ambiguity and independently drive projects in a startup environment
• Strong stakeholder management and communication skills
• High ownership mindset with strong execution capabilities
• Prior startup experience is preferred

Please apply here - https://forms.gle/stkt9vQAiMPxGAZq5