Regional Service Manager

About Company:

Our client company is a leading technology company that has been standing for innovation, quality and reliability in mechanical engineering worldwide for 175 years. With a clear focus on growth, Our client company as a total solution provider is driving further development in the core areas of packaging and digital printing, software solutions and the lifecycle business with service and consumables so that customers can achieve maximum productivity and efficiency.

The company is also focusing on expanding into new business areas such as high-precision plant engineering with integrated control, automation technology and robotics as well as the growing green technologies.

With a strong international presence in approximately 170 countries, the creative power and expertise of its around 9,500 employees, its own production facilities in Europe, China and the USA and one of the largest global sales and service networks, the company is well-positioned for future growth. 

Key Responsibilities

• Lead, guide, and motivate the regional service team to deliver high standards of customer service. Manage commercials of spare parts and service operations with key/top customers, ensuring profitability, cost efficiency, and long-term customer relationships.
• Monitor team performance, provide training where required, and ensure continuous skill development.
• Allocate service tasks efficiently, ensuring proper job scheduling and planning in line with corporate guidelines.
• Understand customer requirements and provide technical solutions aligned with company objectives. Diagnose service issues and drive the team to resolve them within the shortest possible time.
• Ensure regular execution of preventive maintenance (PPM) and adherence to service standards.
• Oversee proper usage of tools, gauges, and technical documentation across the team.
• Recommend spare parts appropriately and validate service reports submitted by team members.
• Escalate unresolved service issues promptly and follow up until closure.
• Promote and manage service contracts, monitor machines under warranty and AMC, and take proactive measures to renew AMCs.
• Share knowledge, foster collaboration, and encourage best practices within the team.
• Monitor service costs, ensure cost control measures, and optimize resource utilization.
• Ensure ownership and proper handling of company assets by the service team. Gather and report market intelligence relevant to service and product performance.