Developer Support Engineer

About The Role

As a Developer Support Engineer at Spintly, you will serve as the first point of contact for Customer Support Executives, ensuring technical issues are addressed promptly and efficiently. You will monitor, maintain, and support backend systems to ensure optimal performance and reliability. This role requires a customer-first mindset, technical proficiency, strong communication skills, and a drive for continuous learning and innovation.

Key Responsibilities

• Act as the first line of technical support for Spintlys Customer Support Executives, assisting with technical queries and challenges.
• Monitor backend systems proactively, ensuring reliability, performance, and minimal downtime.
• Respond promptly to incidents and service requests, troubleshooting and resolving issues within agreed service levels.
• Research, diagnose, and identify solutions to software and system issues, escalating complex problems as needed.
• Work closely with the engineering team to debug backend issues and assist in resolving tickets.
• Ensure all issues are properly logged, documented, and communicated across relevant stakeholders.
• Maintain comprehensive documentation, including technical notes, manuals, and troubleshooting guides.

• Proven experience diagnosing and resolving complex technical challenges in cloud, SaaS, and IoT environments.
• Hands-on experience with major cloud platforms preferably as AWS.
• Familiarity with IoT ecosystems and connected device environments.
• Strong verbal and written communication skills, capable of effectively engaging with diverse customer and internal audiences.
• Excellent problem-solving skills, creativity, and resourcefulness.
• Ability to learn new technologies quickly and build effective solutions.
• Customer-first mindset with a passion for delivering exceptional support and ensuring customer success.
• Ability to systematically troubleshoot and replicate customer issues, working diligently towards resolutions.

• Growth and adaptability, with a keen interest in emerging technologies such as IoT, cloud computing, and cybersecurity.
• Strong collaboration skills with experience working across R&D, product, and customer success teams.
• Ability to build deep product knowledge and translate capabilities into real-world customer value.