Head Of Sales Operations

Company Description Splen Technologies & Education Pvt. Ltd. is a leading tech training and upskilling organization dedicated to bridging the gap between academia and industry. With over 8 years of experience and more than 25,000 learners trained across multiple Indian cities, Splen delivers industry-relevant programs for universities, corporates, and working professionals. The company offers campus-based training, corporate upskilling, online and hybrid cohort-based learning, and placement-focused bootcamps and workshops. Learning is centered on practical, hands-on experience through real-world projects, case studies, and mentorship from over 500 industry experts. With a strong placement assistance network, 100+ industry-aligned certifications, and a proven 95% success rate, Splen focuses on making learners job-ready for real-world careers.

Role Description The Head of Sales Operations is a full-time, on-site role based in Chandigarh, responsible for leading and optimizing the sales operations function to support revenue growth and efficiency. This role involves designing and refining sales processes, managing sales data, forecasting, and performance reporting to provide clear insights for strategic decision-making. The Head of Sales Operations will collaborate closely with sales leadership to support territory planning, pipeline management, and resource allocation, while ensuring tools and CRM systems are effectively used across the team. Daily responsibilities include monitoring key sales metrics, driving process improvements, coordinating cross-functional initiatives with marketing and operations, and supporting training and enablement for the sales team. The role also requires aligning sales operations with company goals, ensuring compliance with internal policies, and contributing to business planning for new markets and offerings.

Qualifications

• Strong proficiency in Sales Operations and Sales, with experience overseeing end-to-end sales processes and supporting high-performing sales teams.
• Demonstrated Analytical Skills for data-driven decision-making, forecasting, performance tracking, and identifying opportunities for improvement.
• Expertise in Business Planning, including sales strategy development, territory planning, and revenue modeling.
• Experience in Business Process Improvement, with a track record of designing, implementing, and optimizing scalable sales workflows.
• Relevant experience in education, training, or SaaS/technology sectors is highly desirable, particularly in multi-city or multi-channel environments.
• Advanced user of CRM and sales enablement tools, with strong Excel or BI skills for reporting and dashboards.
• Excellent communication, stakeholder management, and leadership abilities, with the capacity to influence cross-functional teams.
• Bachelors or Masters degree in Business, Management, Engineering, or a related field, or equivalent practical experience.