89+ Applicants
Posted: 8 months ago
10-14 years
Chennai,
Tamil Nadu
Work from Office
Posted: 8 months ago
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Applicants: 89+
Job Description
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Job Description
- Role Overview:
As a strategic leader in the unit aligned with the global WRB and contact center strategy, your role involves providing guidance and direction to ensure the delivery of inbound tele-service, tele-sales, and governance across products and segments.
Key Responsibilities:
- Manage teams/COE to achieve key performance metrics and guide team leads in meeting business goals effectively.
- Supervise the team to ensure consistent delivery of customer delight, meeting KPI targets, and maintaining unit costs within acceptable limits.
- Handle escalations, track accuracy and timely MI, and manage cost and resource allocation.
- Develop initiatives and system changes to enhance customer usage and behavior patterns, thereby increasing service revenue.
- Champion business initiatives impacting service, sales, and cost, and assist other units in projects and strategic initiatives.
- Ensure SLAs are met for all service delivery aspects, maintain high engagement levels in the team, and provide feedback to staff and customers.
- Manage, motivate, and train staff and team leaders for optimized performance, including training on service/products and changes in procedures and policies.
- Review staffing requirements to match workflow needs, identify opportunities for improvement, and inspire coworkers to attain goals and pursue excellence.
- Work towards reducing attrition rates within the organization's prescribed limits.
Qualifications Required:
- Graduate/Post-graduate degree in business management.
- Minimum 10-12 years of banking experience, primarily in Sales & Marketing/Operations/Collection.
- Extensive knowledge of banking operations and process management.
- Excellent analytical, influencing, and negotiation skills.
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- Strong people management, communication, time management, and stakeholder management skills.
- Proficiency in MS Office applications, especially Excel, PowerPoint, and Word.
- Knowledge of banking business/financial services and strong interpersonal, coaching, problem-solving, and decision-making skills.
- Ability to meet deliverables within tight deadlines.
About Standard Chartered:
Standard Chartered is an international bank committed to making a positive difference for clients, communities, and employees. With a history of over 170 years, the bank values diversity, inclusion, innovation, and continuous improvement. If you are seeking a purpose-driven career in a bank that values unique talents and advocates inclusion, Standard Chartered welcomes you to be part of their team.
Additional Details:
Standard Chartered offers core bank funding for retirement savings, medical and life insurance, along with flexible and voluntary benefits in some locations. Employees enjoy time-off benefits such as annual leave, parental/maternity leave, sabbatical, and volunteering leave. The bank also provides proactive wellbeing support, continuous learning opportunities, and a values-driven culture promoting diversity and inclusion across all teams and geographies.,
Skills
StaffingOperationsDecision MakingStakeholder ManagementNegotiationCoaching SkillsInfluencingAnalytical SkillsInterpersonal SkillsPeople LeaderBanking BusinessFinancial ServicesCritical ThinkingProcess ManagementMS Office ApplicationsPeople ManagementBanking OperationsCommunication SkillsCollectionProblem SolvingSales MarketingCustomer ExperienceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Standard Chartered is a leading international banking group, with a presence in some of the world’s most dynamic markets, connecting businesses and consumers across Asia, Africa and the Middle East.
Important dates & deadlines?
Application Deadline
02 Nov 25, 12:36 PM IST
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