Programme Manager

Job Summary

• The Sales Enablement unit, which sits within Corporate and Institutional Banking (CIB) Platforms, is looking to hire a Programme Manager to join a well-established programme that has been set up to deliver the long-term Customer Relationship Management (CRM) solution. The programme looks to transform our sales, marketing & servicing approach, to unlock new revenue opportunities and to support our top-line growth ambition.
• The Programme Manager will be a part of the of the Sales Enablement leadership team and is responsible for the management of supporting functions within the CRMx programme.
• The incumbent will be responsible to support the inception, execution and closure of Initiatives following the Banks Change Delivery Standard (CDS), which will enable the Product Owners and Business Leads to fully focus on delivery of key priorities that will have a positive impact on that affect the CIB frontline and management teams globally.
  

Key Responsibilities
Strategy

• Awareness and understanding of CIB business strategy and model appropriate to the role.
  

Business
Initiatives Budget/Financial Management

• Manage and ensure Investment budgets are within approved allocations.
• Ensure accurate and realistic forecasts are maintained; monitor and follow up on variances; support the sponsor in meeting the Initiatives financial commitments in each year and over its life.
• Work with Tech and Portfolio PMO teams to provide an accurate view of actual spend; track and provide evidence for accruals, recharge and third party spend.
• Manage vendor contract reviews including preparing Statement of Work and vendor procurement processes including RFP/RFI process as and when required.
• Management & Oversight of Project Cost Centres.
  

People & Talent

• Support Sales Enablement team and others in the team on ad hoc projects, strategic initiatives and exercises aimed at improving or enhancing the teams activities.
• Continually strive to share key relevant knowledge and learnings with others across the team.
  

Risk Management

• Responsible for the Programme delivery Risks and Issues and Dependencies management and reporting.
• Review & mitigate process & business-related impacts and assessment with Process, Operational Risk and CFCC Owners as applicable.
• Coordinate the necessary Change Risk Assessments and its timely reviews with the Product teams and the Risk Framework Owners for their approvals.
• Ensure there is due diligence on vendor capabilities and service records when involved in evaluating vendor.
• Confidential information related to programme/projects costs and resources must be handled in discreet and professional manner.
  

Governance

• Ensure that the delivery of the programmes adhere to the Banks Change Delivery Standards. Resolve any Data Quality issues expeditiously.
• Prepare and deliver all initiative related materials for QPR/MPR, Refinement Forums/Programme Steering Committees. This includes the timely updating the Status Reports and Financials (including Benefits) in Clarity for the necessary extracts into Forum(s) materials. Ensuring timeliness, accuracy and relevance of data, including ownership of key messages to be delivered and approvals sought.
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Groups Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  

Key stakeholders

• CIB DDCP MT
• CIB Platforms and Frontline Applications Support Team MT
• Sales Enablement (CRMx and CIBCS) Product Owners
• CIB Process Owners and delegates, as applicable
• CIB DDCP and Coverage Portfolio PMO teams
• CIB Platforms and Coverage QPR/MPR Central Team
• Business Finance teams
• CIB T & I PMO
• Risk Framework Owners for CIB Processes, where relevant
• Legal, Audit and CFCC, where relevant
  

Other Responsibilities

• Embed Here for good and Groups brand and values in Sales Enablement Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
  

Skills And Experience

• Corporate Banking Knowledge
• Clarity Knowledge
• Client Relationship Management

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• Analytical Skills
• Presentation Skills
• Communication Skills
• JIRA/ADO
  

Qualifications
Languages

• English
  

Certifications

• PMP
  

About Standard Chartered
Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.
Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  

What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.