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Job Description
Role & responsibilities
- Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service.
- Provide accurate information about products/services to customers through effective communication.
- Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
- Maintain a high level of professionalism while interacting with customers, adhering to company policies and procedures.
- Escalate complex issues to senior team members or supervisors when necessary.
Preferred candidate profile
- 0-2 years of experience in a similar role (customer care executive).
- Excellent communication skills in English language (written & spoken).
- Ability to work on night shifts (rotational) from Monday to Saturday.
- Strong problem-solving skills with attention to detail and ability to multitask
- Job location- Gurugram
- Work from office
Skills
BPOCSETelecallingDomestic BPOCallingInbound CallsCustomer CareVoice ProcessCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
In a world where customers consistently interact with your brand across multiple channels—including digital and social—we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.
Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.
Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.
It’s a robust approach. We’ve partnered with global brands for over 3 decades now —working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.
Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.
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