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Job Description
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, or social media, providing timely and accurate information.
- Address and resolve customer complaints, issues, or concerns effectively, aiming for first-call resolution when possible.
- Process customer orders, returns, exchanges, and other requests while ensuring all information is accurately recorded in the system.
- Maintain up-to-date knowledge of products, services, policies, and promotions to assist customers effectively.
- Provide product recommendations, troubleshoot issues, and offer solutions tailored to customer needs.
- Collaborate with other departments (e.g., technical support, billing, sales) to ensure customer requests are fulfilled in a timely manner.
- Document customer interactions, feedback, and resolutions in the CRM (Customer Relationship Management) system.
- Follow up with customers to ensure their issues have been resolved satisfactorily and to gather feedback on the service experience.
- Escalate complex or unresolved issues to the appropriate department or management.
- Ensure adherence to service level agreements (SLAs) and company policies in handling customer interactions.
- Maintain a positive and professional demeanor, promoting the companys brand and values during all customer interactions.
- Contribute to improving customer service processes by providing feedback and suggestions based on customer interactions.
Skills and Qualifications:
- bachelors degree in any field
- Proven experience in customer service or a related field, preferably in a call center or customer-facing role.
- Strong verbal and written communication skills.
- Empathy and active listening skills, with the ability to build rapport with customers.
- Excellent problem-solving skills and the ability to think quickly and act decisively.
- Ability to remain calm and professional during challenging or stressful situations.
- Strong attention to detail and organizational skills.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Team player with a positive attitude and a commitment to continuous improvement.
Preferred Experience:
- Previous experience in customer service within the industry (e.g., retail, telecommunications, finance, or healthcare).
- Knowledge of specific products or services offered by the company.
- Familiarity with multilingual support is a plus.
- Certification in customer service or related field is a plus.
Interested candidate can please visit our office on below mentioned address b/w 10 AM to 4PM.
Company Address: Startek, PLot no. 247, sector 18, udog vihar phase 4, Gurgaon, Haryana-122018
Please carry 2 copy of your resume
Skills
Bpo Customer ServiceInbound ProcessInbound Voice ProcessInbound Customer ServiceBpo VoiceInbound CallsVoice ProcessCall CenterTechnical SupportCustomer Relationship ManagementCustomer ServiceCustomer RelationshipIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
In a world where customers consistently interact with your brand across multiple channels—including digital and social—we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.
Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.
Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.
It’s a robust approach. We’ve partnered with global brands for over 3 decades now —working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.
Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.
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