An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
- Role Overview:
- Ensure that service delivered meets contractual Key Performance Indicators (KPIs)
- Clarify customer requirements and provide appropriate resolution
- Listen attentively to customer needs and concerns, demonstrating empathy and building rapport
- Greet customers in a courteous, friendly, and professional manner
- Maintain basic knowledge of client products and services
- Prepare complete and accurate work, including notating accounts as required
- Participate in activities to improve customer satisfaction and business performance
- Offer additional products and services
- Track, document, and retrieve information in the call tracking database
- Respond to customer inquiries by referring them to published materials or more senior staff
- Graduate/Undergraduate in any discipline
- Courteous with a strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Effective communication in English, Hindi & Kannada, both written and verbally
- Dependable with attention to detail
- Skilled in multi-tasking and adaptable to changes quickly
- Tolerance for repetitive work in a fast-paced environment
- Ability to work as a team member or independently
- Patience in all customer interactions
- Willingness to work 6 days a week
- Ability to handle complex queries and resolve them independently
As a Senior Executive Customer Service / Technical Support, you will be responsible for interfacing with customers via inbound and/or outbound calls, Emails/Chats, or through the Internet to provide customer service support/Technical Support and resolve routine problems regarding client's products or services. Your main goal will be to ensure that the service delivered to customers meets contractual Key Performance Indicators (KPIs). You will need to clarify customer requirements, probe for understanding, and use decision-support tools to provide appropriate resolutions. Additionally, you will be expected to maintain a courteous and professional demeanor while addressing customer needs and concerns.
Key Responsibilities:
Qualifications Required:
Company Details:
The company offers walk-in interviews from Monday to Saturday between 10 AM and 5 PM at the following address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042. No prior appointment is needed, so feel free to step in and grab the opportunity!
(Please note that the above statements are intended to describe the general nature and level of work and are not an exhaustive list of all responsibilities, duties, and skills required for this job.),
Skills
Technical SupportCustomer SatisfactionCustomer ServiceOperationsTechnical SupportHindi CommunicationMultitaskingKannada CommunicationProblemsolvingCustomer ServicePC KnowledgeEnglish CommunicationComputer NavigationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
In a world where customers consistently interact with your brand across multiple channels—including digital and social—we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.
Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.
Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.
It’s a robust approach. We’ve partnered with global brands for over 3 decades now —working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.
Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.
Similar Jobs
View all
New Operations Maintenance & Support roles in Karnataka.
One email a day. Unsubscribe any time.
