Work From Home (Customer Service)

Department Icon Operations Maintenance & Support
Posted: 7 months ago
0-1 years
Remote
Operations Maintenance & Support
work from office
Full Time

Posted: 7 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

Roles & Responsibilities :- 

As a Customer Care Executive, you'll handle customer queries and resolve issues via phone, chat, and email, ensuring high customer satisfaction and efficient order resolution. 


Eligibility Criterias :- 

  • Excellent Communication Skills 
  • Graduate & Undergraduate
  • Permanent Work from home (WFH)
  • Fresher & Experience
  • Laptop with minimum 8 GB Ram & Windows 10 mandatory
  • On the job Training 
  • 6 Days working and 1 Rotational Week-off.
  • 9 hours of shift, during which 8 hours are dedicated to production and 1 hour is allocated for split breaks. 
  • Wi-Fi is Mandatory. 

Round of Interviews 

  • HR Evaluation 
  • Operations Evaluation 
  • L2 Operations Evaluation 
  • Typing Test 
  • Versant Test 
  • Situational Judgment Test 
  • Client Evaluation 

Interested canidates can share their resume on whatsapp


Ajay - 7042086251


Skills

Customer SupportCustomer HandlingHandling Customer QueriesInbound Customer ServiceCustomer ServiceSolving QueriesChat SupportCustomer QueriesOperationsCustomer SatisfactionProductionCustomer Service

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About Company

In a world where customers consistently interact with your brand across multiple channels—including digital and social—we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.

Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.

Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.

It’s a robust approach. We’ve partnered with global brands for over 3 decades now —working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.

Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.

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