Healthcare Quality Manager

Only for Medical Quality People

The company has earned multiple awards and accreditations, including CAP (College of American Pathologists) accreditation for its laboratory services in India, Nepal, and the Philippines, demonstrating its commitment to rigorous quality and accuracy standards. More information about its services, mission, and values is available at www.stemzhealthcare.com.

Role Description The Healthcare Quality Manager is a full-time, on-site role based in Chennai. This role is responsible for developing, implementing, and monitoring quality management systems and policies across clinical and laboratory services to ensure compliance with regulatory and accreditation standards. The Healthcare Quality Manager will conduct audits, analyze quality indicators, oversee corrective and preventive action plans, and collaborate with cross-functional teams to improve patient safety, service efficiency, and clinical outcomes. Daily responsibilities include reviewing processes and documentation, supporting staff training on quality protocols, preparing reports for leadership, and contributing to continuous improvement initiatives. The role also involves engaging with internal and external stakeholders to maintain high standards of care and support Stemz Healthcares accreditation and certification goals.

Qualifications

• Candidates should possess strong skills in healthcare quality management, including quality assurance, quality control, and continuous improvement in clinical or laboratory settings.
• Candidates should possess experience with healthcare regulatory compliance and accreditation standards (e.g., CAP, NABL, ISO, or equivalent), along with policy and protocol development.
• Candidates should possess skills in data analysis, performance measurement, and use of quality indicators to identify trends, risks, and opportunities for improvement.
• Candidates should possess abilities in internal auditing, risk management, incident reporting, and root-cause analysis for quality and patient safety events.
• Candidates should possess strong communication, documentation, and stakeholder collaboration skills to train staff, drive change, and present findings to leadership.
• Candidates should possess proficiency with digital tools and healthcare information systems, and an aptitude for working in technology-enabled environments.
• Relevant academic qualifications such as a Bachelors or Masters degree in Healthcare Management, Quality Management, Public Health, Nursing, Laboratory Sciences, or a related field are preferred.
• Prior experience in a hospital, diagnostic laboratory, or healthcare organization in a quality-focused role, and professional certifications in quality or patient safety (e.g., CPHQ