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Job Description
Location: Lucknow, UP | Permanent
Role Summary:
Responsible for managing day-to-day medical centre operations, team performance, manpower planning, service quality, compliance, and customer experience.
Key Responsibilities:
- Manage centre operations and a team of 15–40 employees.
- Plan staff rosters and manpower based on patient/footfall trends.
- Monitor service quality, productivity, SOP and SLA adherence.
- Handle customer and operational escalations.
- Coordinate with HR, Accounts, IT, Medical and other stakeholders.
- Prepare MIS, operational, incentive and performance reports.
- Identify training needs and support team development.
- Ensure regulatory, security, and operational compliance.
- Drive process improvements and operational efficiency.
Requirements:
- Graduate in any discipline.
- 5–7 years experience in healthcare/medical centre operations.
- 2–3 years supervisory/team management experience.
- Strong communication, leadership, analytical and problem-solving skills.
- Proficiency in MS Office and operational systems.
- Hindi/local language proficiency preferred.
- Experience in hospitals, clinics, diagnostics, or visa medical centres will be an advantage.
Skills
OperationsOperational EfficiencyOperation ExecutiveIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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