Assistant Manager-Client Support & Commercial Operation

Essential Qualifications

• • 6+ years in client support, customer success, or client services — with at least 3 years
• managing a team
• • Experience leading support operations in a complex, data-intensive environment where answer
• quality matters more than speed — financial data, SaaS platforms, research services, or capital
• markets technology preferred
• • Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations
• without sacrificing quality
• • Strong data fluency — comfortable pulling support metrics, building reports, identifying trends,
• and presenting findings clearly to leadership
• • Excellent written and verbal communication skills across audiences from end users to senior
• stakeholders
• • Experience managing distributed or offshore team members; specific history of retaining and
• growing talent to address complex and product related inquiries

• Familiarity with Salesforce or equivalent case management systems
• Background in commercial real estate, financial data, or institutional SaaS is a plus — not a

requirement