Stratacent - Senior Analyst - HR Operations & Shared Services

Position: Senior Analyst - HR Operations & Shared Services
Location: Viman Nagar, Pune
Shift Time: 2PM/3PM - 11 PM/12 AM
Employment Type: Full Time
Required Exp: 12+ years
Role Summary:
Stratacent is looking for a strong HR Operations professional with 12+ years of hands-on experience in HR Operations & Shared Services, who will be responsible for leading end-to-end HR service delivery for a large, global workforce.
This role drives operational excellence across the employee lifecycle, HRIS governance, shared services transformation and process automation.
The incumbent acts as a strategic partner to HR leadership, business stakeholders, and cross-functional teams while ensuring compliance, high service quality and superior employee experience.
Key Responsibilities:
- Lead global HR Shared Services operations covering onboarding, employee lifecycle management, HRIS transactions, and offboarding.
- Act as the escalation point for complex employee lifecycle, payroll, compliance, and benefits-related issues.
- Serve as Process Owner and Subject Matter Expert for HRIS platforms including Workday, Zendesk, and other digital HR tools.
- Partner with HR Technology and IT teams to design, test, and deploy system enhancements and new functionalities.
- Oversee centralized onboarding, including background verification, documentation compliance, system provisioning, and induction programs.
- Manage end-to-end offboarding processes, including exit interviews, final settlement inputs, and statutory compliance.
- Coordinate with payroll, finance, IT, and security to ensure seamless employee transitions.
- Design and deliver HR dashboards, MIS reports, SLA performance metrics, and employee experience insights for senior leadership.
- Use HR analytics to forecast workloads, optimize resource planning, and identify operational inefficiencies.
- Conduct HR audits, data quality checks, and root-cause analysis to improve service reliability.
- Collaborate with global and regional HR teams, business leaders, finance, payroll, compliance, and IT.
- Manage third-party vendors for background verification, HR systems, and benefits administration.
- Act as the primary point of contact for shared services governance across Stratacent global.
Must Have:
- Drive HRIS governance and implementation (Workday implementation (end-to-end), Zendesk).
- Lead automation & digital initiatives (Power Automate, Copilot, chatbots).
- Ensure data accuracy, compliance and reporting.
- Collaborate with cross-functional teams (HR, IT, Payroll, Finance).
- Strong hands-on experience with HR tools & automation.

- Good HR analytics & reporting skills.
- Strong problem-solving and process improvement mindset.
- Experience driving innovation / AI-led HR initiatives.
Good to Have:
- HRBP exposure.
- Experience in global/shared services setup.
Qualifications & Certifications:
- MBA in Human Resource Management (preferred with Finance exposure).
- Bachelor's degree in Commerce or equivalent.
- Certifications in HRBP, People Analytics.
- Exposure to AI-enabled HR tools and automation technologies is an advantage.
Employee Benefits:
- Group Medical Insurance.
- Cab facility.
- Meals/snacks.
- Continuous Learning Program.