Customer Support & Sales Service Coordinator

Job Overview:

Stride Logistics is seeking a Customer Support & Sales Coordination specialist with an Apparel /Clothing sector or any retail sector experienced persons (with a voice support experience is a must to clients in UK/Australia/US)

This role is critical to delivering Quiksilver products on time and in full, while maintaining financial accuracy and vendor satisfaction. You will play a key role in supporting a fast-growing, multinational apparel company based in New York City. Candidates with Customer support experience to US/Australia /UK clients & handled customers queries & have used tools Shopify, Gorgias, Loop Returns, Okendo, Klaviyo, Mailchimp are preferred especially from apparel or clothing or related industry.

What you will do

• Responsible for maintaining exceptional order book quality, including knowledge of EDI processes, bulk management, credit policies, and business reporting capabilities.
• Remain in constant communication with Sales Representatives and customers to provide best-in-class service levels.
• Follow policies and procedures to ensure the Sales team is notified of all issues or risks related to order quality before the requested delivery dates.
• Collaborate with Sales, Production, and Distribution/Logistics teams to deliver products on time and in full.
• Eager to learn all product lines, assortments, and key styles.
• Collaborate with the Accounting department to monitor and resolve credit issues.
• Work with the Production team to ensure any special ticketing requirements are handled at the factory level. Responsible for understanding all customer EDI, VAS, and compliance requirements.
• Enter RAs and credit memos resulting from shortages, customer accommodations, missed discounts, overages, and similar issues.
• Work closely with other Specialty and Key Account Sales Operations Coordinators.
• Work cross-functionally with all other departments as needed.
• Perform standard sales support tasks, including data entry for manual orders, order maintenance, order status updates, and reporting.
• Connect with Sales Management and Sales Representatives daily to resolve any outstanding requests.
• Monitor and respond promptly to all direct phone and email requests from customers.

You are the right fit if

• 3+ years retail and/or customer service experience
• Excellent written and verbal communication skills required
• Microsoft Office required; Excel proficiency a must
• Experience supporting EDI customers preferred
• Able to multi-task (Voice Support/Chat/email)
• Must be able to work well in a team and also be self sufficient
• Must enjoy a fast-paced environment with many demands

What we offer you

• Competitive compensation aligned with market benchmarks
• Opportunity to work with global clients and real-world business challenges
• Transparent, high-performance, and collaborative work culture
• Regular team engagement and recognition initiatives

Contact at 9901613648 or mail to [HIDDEN TEXT]