People Partner

Position Details

– People Partner (Contractual)

Position Title

People Partner

Role Type & Span of control

Contractual

Department/Sub Department

People

Reporting to

Head-People

Location

Noida

Employment Type

Temporary

About The Company

At StudyIn, we believe that the right guidance has the power to change lives. As the worlds most trusted higher education specialist, weve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.

Main Duties & Scope of the role

We are seeking an agile, hands-on People Partner for a 6-month maternity cover to support our operations division—specifically managing the People agenda for our Applications, Ops, and Call Centre teams.

The incumbent will serve as the primary HR touchpoint for Team Leads, Managers, and front-line staff in a high-volume operational environment. It will require handling employee query resolution, new hire orientation process adherence, performance management, team engagement thru regular stay connects, conflict resolution, attrition management, exit interviews & reporting.

Key Responsibilities

People Partnering & Engagement

• Lifecycle Management: Manage end-to-end employee lifecycle activities for the Operations unit (onboarding process adherence, 30/60/90-day check-ins, Coaching TLs & Managers on process & culture, probation reviews, transfers, role changes, and offboarding).
• Business & TA Alignment: Partner with Operations leaders, supervisors, and Call Centre (GSC) managers to track headcount requirements, and liaison directly with the Talent Acquisition team. Bridge the gap to fill the positions on time with quality.
• Employee Relations & Floor Presence: Maintain high floor visibility; handle real-time conflict management, grievance resolution, disciplinary actions, and performance/behavioural issues.
• Retention & Attrition Control: Conduct exit and stay interviews to track attrition trends within high-volume teams, identify root causes, and execute immediate interventions.
• Engagement & Voice Initiatives: Tracking survey results including engagement surveys, onboarding surveys & exit surveys. Execute regular check-ins, and feedback loops tailored to target-driven teams.

• Performance Reviews & PIPs: Guide team leads through monthly/quarterly evaluations, PIP management, and continuous feedback mechanisms for underperformance.
• HR Data & Operational Analytics: Track, maintain, and analyse key metrics (absenteeism, turnover, engagement scores, probation clearances) to provide actionable insights to business leadership.

We are seeking an agile, hands-on People Partner to support our operations division—specifically managing the People agenda for our Applications, Ops, and Call Centre teams.

Requirements & Qualification

• Operational Agility: Thrives in fast-paced environments (e.g., Call Centres, BPOs, EdTech, or Operations-heavy setups).
• Balanced Capability: Comfortable balancing tactical, administrative HR tasks with high-touch employee coaching and stakeholder advisory.
• Strong Interpersonal & Conflict Resolution Skills: Able to build rapport with desk-level employees while holding firm boundaries on compliance and policy execution.
• Data-Informed Mindset: Hands on Data Analytics & have ability to look at attrition, and performance data to spot trends and act in accordance.