Oracle Fusion Service Cloud Developer

Oracle Fusion Service Cloud Developer

Experience

Key Responsibilities

• Develop and customize Oracle Service Cloud / Oracle Fusion Service solutions.
• Configure service-related objects, custom objects, custom fields, layouts, validations, workflows, and business rules.
• Work with Application Composer for application extensions and configuration.
• Develop and maintain Groovy scripts for validations, calculations, triggers, and business logic.
• Configure and support service processes including:
  • Service Requests
  • Queues
  • Assignments
  • SLAs
  • Entitlements
  • Knowledge Management
  • Customer and Contact Management
  • Escalations and Notifications
• Develop and support integrations using REST APIs, SOAP Web Services, JSON, and XML.
• Work with Oracle Integration Cloud (OIC) for inbound and outbound integrations.
• Integrate Oracle Service with Oracle ERP, Sales, Subscription Management, CPQ, and external applications.
• Support data migration, bulk uploads, and data-import activities.
• Develop and maintain reports and dashboards using OTBI and BI Publisher.
• Troubleshoot application, integration, workflow, and data-related issues.
• Participate in technical design, development, unit testing, SIT, UAT, deployment, and production support.
• Resolve defects and support enhancements and change requests.
• Prepare technical design documents, configuration documents, deployment documents, and support documentation.
• Coordinate with functional teams to understand requirements and provide appropriate technical solutions.

Required Skills

• 3–5 years of hands-on experience with Oracle Service Cloud / Oracle Fusion Service.
• Strong understanding of Oracle Service processes and configuration.
• Experience with Application Composer.
• Hands-on experience with Groovy scripting.
• Experience with Service Requests, Queues, Assignment Rules, SLAs, Entitlements, and Knowledge Management.
• Experience with custom objects, fields, workflows, validations, and page layouts.
• Good knowledge of REST APIs and SOAP Web Services.
• Working knowledge of Oracle Integration Cloud (OIC).
• Experience with OTBI and BI Publisher.
• Experience with data migration and data-import activities.
• Understanding of Oracle Fusion roles, privileges, security, and data access.
• Strong troubleshooting and debugging skills.
• Good understanding of Agile and SDLC methodologies.

Preferred Skills

• Exposure to Oracle Redwood UX.
• Exposure to Visual Builder / Visual Builder Studio.
• Knowledge of Oracle Customer Data Management (CDM).
• Experience integrating Oracle Service with Oracle Sales, CPQ, ERP, Subscription Management, or third-party systems.
• Exposure to customer portals, self-service solutions, warranties, claims, and entitlement processes.
• Oracle Fusion Service certification would be an added advantage.

Candidate Profile