Sunteck Realty - Deputy General Manager - CRM

Roles and Responsibilities:

• Ensure that the personnel communicates consistently with the customers.
• Ensure that customer queries are responded to satisfactorily.
• Ensure escalation of the queries to self or superiors based on requirement.

• Liaise with various departments to ensure that queries are clarified to satisfaction.
• Ensure that the reports on outstanding are checked and action items are clarified.
• Revamp processes to better productivity.
• Customer experience and cost effectiveness.
• Team building /people development/ goal alignment.
• Transitioning /Building the operations for the organization.
• Monitor day to day performance of the employees.
• Provide market intelligence to the top management for specific locations based on information gathered facilitate project financial tracking.

Revenue generation & Upselling:

• Handling the overall CRM activities from onboarding till possession.
• Should have Experience in CRM Collection role.
• Use of Customer Journey Mapping to chart out the entire customer life cycle, with keen focus on optimizing the service journey, Moments of truths.
• Ensuring the highest standards of compliance and governance in all the documentation and closures of sales.
• Out-of-the-Box thinker with a proven track record of increasing revenues, establishing channel network, streamlining workflow and creating a team work environment to increase market share.

Technical & Analytical Skills:

• CRM System Proficiency.
• Time Management.
• Leadership.
• Customer Service.
• Good in Communication skills.