Customer Service Representative- Customer Care

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 1 day ago
2-5 years
Cairo, Cairo Governorate, eg
work from office

Posted: 1 day ago
|
Applicants: 85+
Job Description
About Company
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Job Description

Company Description

  • Provide professional technical support and troubleshooting to customers.
  • Identify and resolve technical issues efficiently.
  • Guide customers through solutions in a clear and friendly manner.
  • Document customer interactions and reported issues accurately.
  • Deliver an excellent customer experience while meeting performance standards.
  • Work effectively in a fast-paced, team-oriented environment.

Qualifications

  • Excellent English communication skills.
  • Strong problem-solving and troubleshooting abilities.
  • Good computer and technical skills.
  • Customer-focused with a professional attitude.
  • Ability to multitask and work under pressure.
  • Willingness to work rotational shifts, including overnight shifts.
  • Previous technical support or customer service experience is a plus, but not mandatory.

Additional Information

salary is 20800 Net + 1100 overnight allowance 

Skills

Customer ServiceCommunication

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About Company

Sutherland is an experience-led digital transformation company that stands at the forefront of delivering exceptionally engineered experiences for both customers and employees. With a mission rooted in ensuring sustained delight, Sutherland leverages over 35 years of expertise in caring for its customers' clients, consistently delivering measurable results and driving growth. The company's foundation in proprietary, AI-based products and platforms is strengthened by its robust intellectual property and a focus on automation.


As a global team of professionals, Sutherland prides itself on operational effectiveness and a strong cultural cohesion. Its commitment to clients and to each other is a testament to its collaborative ethos. The organization's dedication to innovation and excellence has established it as a leader in its field, continually pushing the boundaries of digital transformation to meet the evolving needs of businesses and consumers alike.

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Important dates & deadlines?

Application Deadline

15 Nov 26, 09:20 PM IST

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Customer Service Representative- Customer Care

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