Customer Service Asst Mgr @ Gujarat

Department Icon Operations Maintenance & Support
Posted: 7 months ago
3-8 years
Ahmedabad, Rajkot, Surat
Operations Maintenance & Support
work from office
Full Time

Posted: 7 months ago
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Job Description


Open Location: -Ahmedabad , Surat, Rajkot


Role:-1. First cut technical support & Interface with Uptime for quick support

  • 2. Reporting of Technical issues
  • 3. Organizing training from OEMs
  • 4. Supporting workshops in closing Technical Campaigns
  • 5. Effective Float Management
  • 6. Perception management of customers & Complaint management.
  • 7. Adoption of Customers based on local need (as finalized) - regular visit, tracking on customer's experience and put required corrective action
  • 8. Ensuring required infra , process etc at workshop driving

Preferred candidate profile

  • 3 to 9 yrs of relevant experience in Heavy Commercial Vehicle, Construction Equipment, Mining Equipment, Heavy equipment.

Skills

Customer SatisfactionComplaint HandlingCustomer SupportTechnical SupportCustomer ComplaintsTrucksKPITATTechnical SupportComplaint ManagementCustomer Service

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About Company

SV MANAGEMENT CONSULTANTS is a leading and fast progressing Manpower Recruitment and Executive Search firm in Central India. SVMC was born at the epicenter of a group of qualified and experienced industry professionals in the year 2000. Since then, we have been providing our services to various sectors all over the country and become popular amongst Companies and Job seekers everywhere. Powered by a dedicated team of consultants and recruiters, we pay attention to the tiniest details in order to produce efficient employer-candidate connections. We, at SV Management, believe in constructing solid, long term relations with our clients and always surpassing expectations. We cater to positions at all levels - Freshers to Senior Executives i.e. VP, CEO/Director. At SVMC all the requirements of the Employers are fulfilled by properly scanned CVs and interviewing of Candidates. We ensure that only prospective and capable candidates are forwarded to the Employers. The SVMC team is a balance of recruiters that specialize in Technical, Commercial, HR, Insurance, Telecom, Banking, Finance and IT sectors under the leadership of Director, Mr. D.K. Shriwas, who has an industrial experience of more than 20 years. SV Management Consultants, headquartered in INDORE (M.P.), is soon branching out in all the major cities of India.

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