Assistant Manager - Storefront

Company Description

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014 to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers but also in a productive and fulfilling experience for our employees. With Swiggy's New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market while continually growing the opportunities we offer our people. *We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law

What you'll do:

• Own end-to-end execution quality for the Instamart Homepage — campaigns across all time slots and types
• Build and maintain the config execution calendar — translating the merchandising team's strategy into a structured, prioritised, error-free execution plan with clear task ownership across shifts. Maintain deep, working knowledge of the full calendar ecosystem — scheduled events, ad-hoc change requests, shaping rules, CLM-based activations, and time-of-day playbooks. You are the team's single source of truth on what's live, what's changing, and why. No AM or exec should need to go outside the team to understand a framework or shaping decision.
• Serve as the primary interface between the Storefront Merchandising team and Config. You're the one who absorbs strategy, stress-tests the brief for executability, flags conflicts early, and ensures nothing falls through at handoff.
• Define and enforce SOPs for the full campaign lifecycle: brief receipt → task assignment → config → quality check → go-live → post-live audit. Every step documented, every step tracked..
• Lead calibration on team KRAs. Identify underperformance early, run the corrective loop before it becomes a people issue.
• Maintain full work allocation visibility — every task, every exec, every shift. No black boxes.
• Identify and drive process and tooling improvements that reduce manual effort, error surface, or response time for the team.

Qualifications

Additional Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.