Senior Specialist, Fraud (L05)

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• Company Overview:
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• Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most
• complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital,
• health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• • We have recently been ranked #3 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s
• Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also
• been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated
• Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life

• integration and overall well-being.
• • We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
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• ORGANIZATIONAL OVERVIEW:
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• Fraud Operations team reviews potential fraud alerts triggered by the Fraud Strategies to help mitigate fraud risks across the lifecycle of a
• customer. Additionally, the team caters to customers who have been victims of fraud by reporting, investigating  and processing fraud cases.
• This team is Spread across 7 sites in Asia and U.S. With this team You will gain some unique experiences, both at a functional and
• leadership level.
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• ROLE SUMMARY/PURPOSE:
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• The Senior Specialist Fraud will take Inbound calls to the applicants while providing fraud controls ensuring Compliance with regulatory
• requirements and industry standards.
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• KEY RESPONSIBILITIES:

• Effectively respond and handle verbal/written inquiries from customers daily.
• Re-considering applications for credit approval.
• Validation of address on applications to promote First Call Resolution.

• Deliver on key performance metrices' -i.e. Productivity, Quality, Compliance, Schedule Adherence and Unscheduled
• Absenteeism.
• • Delivering the required matrices on time while being compliant is important.
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• Required Skills/ Knowledge:
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• Minimum 10 + 2 or above
• Should be flexible to work in night and rotational shifts and weekend coverage.
• Strong written and oral communication and interpersonal skills
• Demonstrated self-starter as well as a team player
• Ability to analyze data and offer effective solutions
• Demonstrated ability to handle and prioritize multiple tasks

WORK TIMINGS: Rotational Shifts and Rotational offs' 8:00 AM Est to 12:00 AM Est

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