Job Description
Job Ref ID: JR0084769
What's on Your Plate
As the Sr. Manager Product Ops, you will be responsible for leading the following key areas:
Product Strategy and Roadmap
- Lead product discovery and prioritisation, aligning it with logistics OKRs and the needs of local and regional logistics teams
- Build clear Logistics product requirements to enable the talabat Everyday App materialisation through effective lobbying and prioritisation with relevant product stakeholders (in talabat & Delivery Hero)
- On a business-as-usual basis, Engage closely with business, Delivery Hero & talabat tech teams to address product pain points and prioritize new features
- Ensure feedback is effectively and regularly communicated and reverted back to the respective teams for action.
- Drive product thinking to co-solve problems / Logistics priorities based on subject matter expertise
- Raise feature requests and advocate with Delivery Hero / talabat P&T for prioritisation with compelling business cases
- Oversee testing and ensure all pre-launch actions are completed for new feature roll-outs
- Collaborate with functional teams to design targeted experiment setups
- Identify and monitor success metrics, including the setup of a reporting infrastructure
- Relay new developments and recommend next steps to key stakeholders both pre and post go-live
- Effectively graduate new features to specialised Logistics owners to drive optimisation and business impact
- Ensure users understand:
- How to access logistics tools and the permissions they require
- What functionalities are enabled and in which markets
- Which features are in the pipeline and their timelines
- Assist countries in addressing product and tech-related issues while evaluating their impact
- Act as the primary contact during product emergencies with our tools
- Prioritize and escalate critical bugs to product support teams for prompt resolution
- Cascade resolution to relevant stakeholders effectively
- Reports to: Vice President, Regional Logistics
- Manages: 2x Logistics Product Managers, 1x Logistics Product Specialist (TBD)
- Key stakeholders: Regional Logistics, Local Logistics, Delivery Hero Product Ops, Talabat Product, Q-Commerce
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Educational Background
- Bachelor's degree required. Preferably in Business, IT, or related fields. Advanced degrees or certifications in data analytics or product management will be a plus
- A minimum of 10 years of experience in logistics, product management or related roles
- Experience in food delivery, e-commerce, or q-commerce sectors will be highly advantageous
- Ability to interpret and work with complex data sets to derive meaningful insights and actions
- Strong analytical and data-driven problem-solving skills, especially in test design and interpretations
- Ability to diagnose issues and come up with effective solutions quickly
- Excellent English communication skills, both written and spoken. Capable of conveying complex ideas clearly to a diverse audience across different markets and teams
- Strong leadership qualities with an ability to lead cross-functional teams and influence without authority
- Proven ability to prioritize, manage and complete multiple initiatives simultaneously with minimal supervision
- Experience in managing multiple stakeholders, both internal and external, to ensure smooth product operations
Skills
Product ManagementProduct StrategyIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Important dates & deadlines?
Application Deadline
03 Nov 26, 01:46 PM IST
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Sr. Manager Logistics Product Operations
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