Manager - Operations Excellence - Retail

Key Deliverables:

• Deep dive into operational metrics and its corresponding impact on business performance.
• Insight generation across store type, city type and determine the corresponding impact of the input variables.
• Oversees performance of gap analysis between current performance and business goals and requirements.
• Understands the company's business model and goals; uses economic, financial and organizational data to build and document the business case for investing in programs.
• Layout clear deliverables across stores, districts and regions basis data, observation and conversations across partners and customers.
• Regularly evaluate and adapt - including collecting and reporting results to stakeholders; developing and maintaining KPIs; working with Field Ops to measure and adapt approach.
• Work closely with Operations Leadership team to:

1. Setting up foundation for Operations Analytics:

• i. Developing frameworks for strong Operations analytics to support the expansion and scale enhancement.
• ii. Create fundamental dashboards linking customer experience, employee capability to business results.
• iii. Develop frameworks relevant to operations (ordering, store set up, all customer touchpoints elements, business objective etc) to define success on P&L line items with respect to new city and store opening basis SSP metrics and store type (lean/ core/ small engine/ DT).

2. Lead Workforce Management Tool functioning:

• i. End to end responsibility of managing web based workforce management tool.
• ii. Lead expanding the tool's capability to incorporate incremental input variables.

3. Executing Special Ops projects:

• i. Partner in testing new operation specific projects in stores as per the need.
• ii. Conduct trials and test out edits (A/B tests) with respect to certain operational projects.
• iii. Support Operations team in schematic inputs for new sites basis operational and business objectives.
• iv. Attend to ad-hoc store requests as required to assist in resolving issues impacting customers, partners or business.
• v. Assist cross functional teams and operations services team to provide support as per the business needs.

Required Knowledge, Skills and Abilities:

• Analytical bent of mind. Ability to interpret data and draw insights; form hypothesis, create testing scenarios and draw out corresponding inferences.
• Good written communication skills. Good excel and power point skills. Knowledge of enhanced statistical tools like Regression, Python would be handy (though not necessary).
• Ability to articulate with clarity.
• Experience with database management and strong experience in creating executive presentations.
• Highly collaborative style with demonstrated success in managing projects and programs with multiple internal stakeholders.
• Ability to manage competing priorities and multiple projects in a fast-paced environment and work with a high level of professional maturity.