Salesforce CRM Support Product Owner

Job description / Role

Were hiring: Salesforce - CRM support product owner!

We are seeking a proactive and detail-oriented mid-level support product owner to oversee and manage requests on Salesforce products. The ideal candidate will have a background in software engineering or functional analysis, experience in managing live product operations, and a solid understanding of product ownership. This role is crucial in ensuring the stability, performance, and continuous improvement of our live digital assets.

Location: Dubai, United Arab Emirates

Work mode: Work from office

Role: Salesforce - CRM support product owner

Salary: 14000 AED

What we are looking for

• Minimum 7+ years of experience.
• Salesforce-certified product manager with 10+ years of experience working in the banking, payments, technology, telecom, and healthcare industries.
• Expertise in CRM implementation, digital transformation, product management, requirement analysis, data analytics, business process redesign, and project management.
• Product owner with experience in project management and Salesforce cloud consultant.
• Integrated Salesforce solutions with multiple data sources to deliver a customized suite of Salesforce applications using AGILE methodologies for a large housing corporation based out of the US.
• Balanced multiple competing priorities, ensuring critical tasks were addressed promptly while maintaining overall project timelines.
• Collaborated with business stakeholders to gather requirements and customize Salesforce features for custom workflows.

Skills

• Led Agile teams in the successful implementation of Salesforce CRM.
• CRM: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud, Google Cloud Platform, CRM Analytics.
• MS Office Suite: MS Excel, PowerPoint, MS Visio, MS Project.
• Data visualization: Power BI, Tableau.
• Planning tools: Jira, ALM, VSTS, Azure, TFS, Confluence.
• Testing and defect tracking tools: HPQC, ServiceNow, Postman, SOAP UI.
• Marketing tools: Agility Harmony, Agility Loyalty.
• Database: SQL, BigQuery.
• Experience in product management with a focus on live product operations and support within a large and complex organization.
• Proven experience on Salesforce products: Sales and Service Cloud, Marketing Cloud, Data Cloud.
• Background in software engineering with hands-on experience in managing and supporting live digital assets.
• Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira).
• Experience with incident management and resolution processes.

Ready to make an impact? Apply now and lets grow together!

Job Function: Finance, Business Analysis & Consulting

Company Industry: IT, Software & Internet Services