Salesforce - CRM Support Product Owner

Were Hiring: Salesforce - CRM Support Product Owner!

We are seeking a proactive and detail-oriented Mid-Level Support Product Owner to oversee and manage requests on Salesforce Products. The ideal candidate will have a background in software engineering or functional analysis, experience in managing live product operations, and a solid understanding of product ownership. This role is crucial in ensuring the stability, performance, and continuous improvement of our live digital assets..

Location: Dubai, United Arab Emirates

Work Mode: Work From Office

Role: Salesforce - CRM Support Product Owner

Salary - 14000 AED

What We Looking For

• Minimum 7+ years of experience.
• Salesforce-certified Product Manager with 10+ years of experience working in the Banking, Payments, Technology, Telecom, and Healthcare industries.
• Expertise in CRM Implementation, Digital Transformation, Product Management, Requirement Analysis, Data Analytics, Business Process redesign, and Project Management.
• Product owner with experience on Project Management and Salesforce Cloud Consultant.
• Integrated Salesforce solutions with multiple data sources to deliver a customized suite of Salesforce applications using AGILE Methodologies for a large housing corporation based out of the US
• Balanced multiple competing priorities, ensuring critical tasks were addressed promptly while maintaining overall project timelines
• Collaborated with business stakeholders to gather requirements and customize Salesforce features for custom workflows
  
  

• Led Agile teams in the successful implementation of Salesforce CRM.
• CRM: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud,Google Cloud Platform, CRM Analytics
• MS Office Suite: MS Excel, PowerPoint, MS Visio, MS Project, MS Visio
• DataVisualization: Power BI, Tableau
• Planning Tools: Jira, ALM, VSTS Azure, TFS Confluence
• Testing/Defect Tracking Tools: HPQC, Service Now, Postman, SOAP UI
• Marketing tools: Agility Harmony, Agility Loyalty
• Database: SQL, BigQuery
• Experience in product management with a focus on live product operations and support within a large and complex organization. Proven experience on salesforce products : Sales and Service Cloud, Marketing cloud, data cloud. Background in software engineering with hands-on experience in managing and supporting live digital assets. Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira). Experience with incident management and resolution
• processes.