Collections Executive - Retail MFB - Collections - Gorakhpur - Ranidiha Nahar Road - J Grades

Tata Mutual Fund
Department Icon Accounting & Finance
Posted: 6 months ago
0-1 years
Gorakhpur, Uttar Pradesh
Accounting & Finance
work from office
Full Time
Posted: 6 months ago
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Job Description

  • Key Objective of the Job:
  • . To drive the collection process of receivables across multiple sources thereby reducing the total outstanding
  • and the associated average number of days while continuing to make efforts to keep the client partnership
  • intact.
  • Major Deliverables:
  • . Correspond with multiple sources to negotiate payment schedules that suit the customers current financial
  • situation while still satisfying the debt.
  • . Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,
  • bucket-wise & DPD wise as well as focus on non-starters.
  • . Provide efficient customer service regarding collection issues, process customer refunds, process, and
  • review account adjustments, resolve client discrepancies and short payments
  • . Monitor and maintain customer account details for non - payments, delayed payments, and other
  • irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations
  • and processing credit memos where necessary.
  • . Ensure customer files are updated, recording times and dates that contact has been made and noting
  • information that customers have received about their debt.
  • . Trace defaulters and assets in coordination with the agencys tracing team and suggest remedial course of
  • action.
  • . Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain
  • a healthy relationship with the customer.
  • . Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • including supporting the collection manager (court receiver) in repossessing assets and seeking legal and
  • police support where required.
  • . Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.
  • Educational Qualification: Graduate

Skills

AccountsSalesCredit MemosReconciliationsCollections

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