Manager - DSMG - BL, PL, UCL & LAP - X - Bucket - Jamnagar - Neo Square - J Grades
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Job Description
- Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy for X - Bucket
- . Ensure amounts collected from the customer are deposited in the branch within the specified timeline
- . Ensure feedback from collection activity is properly updated in Collection System
- . Adherence to Code of Conduct always
- . Timely reporting of service issues to the supervisor
- . Follow all related procedures/documentation wherever applicable
- . Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc.
- . Closure of all customer escalations within applicable TAT
- . Maintenance and timely update of the legal MIS
- . Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.
- . Timely implementation of legal tools
- . Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
- . Ensure that all the accounts are managed in a manner so that:
- . Defined timelines are met
- . Appropriate approvals are in place
- . Continuous feedback given to the local Credit team
- . Maintain relations with the law enforcement agencies for effective recovery of dues
- . Ensure documentation of Foreclosure files as per checklist
- . Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.
- . Maintain stock of property as per applicable processes
- . Maintain periodic Asset verifications reports.
- . Ensure timely update of records for accountholders change of contact details
- . Achieve targeted results through interface with internal as well as external stakeholders
- . Conduct periodic Collection Agency Audit
- . Exercise adequate control over Agency performance in terms of
- . Recruitment & training of field collectors
- . Managing agency and field collector productivity
Skills
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