Team Lead - Priority Support Center

Tata Teleservices

Operations Maintenance & Support

Posted: 4 hours ago

0-1 years

Hyderabad / Secunderabad, Telangana, Telangana

Operations Maintenance & Support

work from office

Full Time

Closes 13 Dec 2026

Posted: 4 hours ago

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Job Description

JOB DESCRIPTION

Job responsibility	Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined for this process) for Priority customers Handling of escalations on Voice & Data products Handling team KPIs/KRAs Keeping the team continually motivated in achieving the team goals Developing a strong bonding between the members in the team so that they can share the same collective goal Creating an environment of collecting, sharing and implementing of customer feedback Responsible for planning and execution of the day to day operational parameters of the team Ensure statutory compliance and compliance to all internal & external audits Develop high level of customer focus within the team Having a strong hold on absenteeism, attrition, shrinkage and floor monitoring Provide effective leadership and development amongst the agents of the contact center, including ER & floor activities Responsible toCultivate a strong, informed, multi skilled and well-trained team Implement performance management and performance review processes
Span of control:	Geographic - Pan India
No. of reports (direct & indirect)- if any
Key Customer	End customer, authorized signatories, clients	Internal teams

	Necessary	Preferred
Skills	Strong operations skills for handlingabsenteeism, attrition, shrinkage and floor monitoring Customer centric and high focus on customer facing processes Excellent grip on high end data and voice products Excellent hands on experience in handling call center & complaint management operations for high end customers Team management skills Experience in handling a high potential dynamic teams	.
	.
Qualification	Graduate (Science/Business)	.
.	.
Overall Work Experience		.
Minimum 3-4 years of experience in the BPO segment with 2 years in a Team Leader position. Handling high end customer service call center and complaint management teams Hands on experience in work force management, process reengineering, people handling and customer interaction	.
Behavioural Attributes	Excellent people manager Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation	.
.	.

Skills

OperationsComplaint ManagementCustomer ServiceTeam Management SkillsCall CenterBpo

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About Company

Tata Tele Business Services (TTBS), belonging to the prestigious Tata group of companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. Also, with fibre optic network running across 125,000 km., operations in over 60 cities, 1400+ partners and the largest team with 1200+ professionals, TTBS is well geared up to cater to the small, medium & large business community in India. TTBS strives to always get the best technology and services to businesses so that they can improve processes, reach customers more effectively, manage workforce more efficiently and Do Big. Focus on customer centricity and innovation has helped TTBS garner recognition from customers and peers alike.

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